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Cancellation information winter 2020/2021


For your carefree vacation with us.

We wish that you can plan your vacation carefree
and guarantee you a free cancellation up to 2 days / 48 hours
before arrival if the reason is:

 

  • a travel warning for the state of Tyrol


Should this occur, we will cancel your booking free of charge (valid for reservations up to April 2021). We will convert the down payment you have already made into a voucher that does not expire and can be redeemed at your new desired date.


Autumn 2020
Direct bookings until departure 19.12.2020

can be canceled free of charge up to 10 days before arrival.
We keep your deposit and credit it to you for your next stay with us.
9-5 days before arrival 40% of the total amount
4-1 days before arrival 75% of the total amount
24 hours before arrival 90% of the total amount
No-show, late arrival or early departure 100% of the total amount


Winter 2020/21
Direct bookings in the period from 19.12.2020 to 25.04.2021*
(*see exception)
31 days before arrival - can be canceled free of charge.
We keep your deposit and credit it to you for your next stay with us.
30-7 days before arrival 70% of the total amount
6-2 days before arrival 90% of the total amount
1 day before arrival, no-show, later arrival or earlier departure 100% of the total amount.


Exception*
from 26.12.2020 to 09.01.2021 and from 06.02.2021 to 28.02.2021
42 days before arrival - can be canceled free of charge.
We keep your deposit and credit it to you for your next stay with us.
41 - 31 days before arrival 40% of the total amount
30-7 days before arrival 70% of the total amount
6-2 days before arrival 90% of the total amount
1 day before arrival, no-show, later arrival or earlier departure 100% of the total amount.


Changes and cancellations are only valid in writing!
The General Terms and Conditions for the Hotel Industry 2006 (AGBH) apply. If less than the booked number of people arrive, the full apartment or room rate will be charged.


Travel insurance
We recommend travel insurance through the "Europäische Reiseversicherung".
Cancellation coverage even with Covid-19 illness despite pandemic status.
Read more about this on the following link:

Information sheet Cov-19 insurance coverage

European travel insurance Allegra