We can guarantee the floor when booking an apartment. However, we would be happy to take your wishes into account and will make every effort to address these.
Smoking
Please note that smoking is not permitted throughout the establishment. You are free to smoke on the balcony or in front of the residence. Cleaning costs will be charged in the case of non-compliance. Extensions are confirmed only by reception.
Raclette, chees-fondue or meat-fondue
The preparation of raclette, cheese fondue or meat fondue is not permitted in the apartment. In case of intentional disregard of these regulations an additional fee of EUR 300, - will be charged. This amount can not be charged against the final cleaning fee and is also not intended to cover various damages.
Check in - Check out
- on arriving day at 4.pm
- on departure day at 9.am
If you should want to check out later, ask please at the reception for possibilities. With departure to 3.pm we compute 50% of the room price. Starting from 3.pm we charged for the full room price.
Other matters
Bathrobes as well as bath shoes - you can rent them during the stay with us. Gladly you can park on request your car in our garage against surcharge.
A parking place per room is free of charge in front of the house.
Dogs are sadly not allowed in the Residenz Allegra due to allergies affected by their coats. We reserve the right to cancel your booking on our part should you arrive with a dog. The room will be charged.
Price adjustments we reserve ourselves. With appearance of new price lists, preceding lose their validity.
Payment options
Payment by cash (EURO). We do not accept credit cards, debit cards, cheques or foreign currencies.
Damages
If there are any damages to the furnishings in and around the establishment, then the damage sum shall be payable from the person responsible and charged on-site in CASH.
Cancellation
from 25.01.2021
for direct bookings until departure 07.02.2021
(valid for already made as well as for new reservations)
until 3 days before arrival - can be canceled free of charge*
2-1 days before arrival 90% of the total amount
No-show, late arrival or early departure 100% of the total amount
*We keep your deposit (with cancelation until 3 days before arrival)
and credit it to you for your next stay with us.
from 06.02.2021 - untill end of season
for direct bookings in the period from arrival 06.02.2021 to 25.04.2021
(valid for already made as well as for new reservations)
until 10 days before arrival - can be canceled free of charge*
9 days before arrival 90% of the total amount
1 day before arrival, no-show, later arrival or earlier departure 100% of the total amount.
*We keep your deposit (with cancelation until 10 days before arrival)
and credit it to you for your next stay with us.
Further regulations for the winter season 2021
Direct bookings in the period from arrival 25.01.2021 to 25.04.2021
(valid for already made as well as for new reservations)
We wish that you can plan your vacation carefree
and guarantee you a free cancellation up to 2 days / 48 hours
before arrival if the reason is:
- a travel warning for the state of Tyrol
which is in force up to 1 week before the start of the journey.
Should this occur, we will cancel your booking free of charge (valid for reservations up to April 2021). We will convert the down payment you have already made into a voucher that does not expire and can be redeemed at your new desired date.
Summer 2021
Direct bookings from june until 24.10.2021
(valid for already made as well as for new reservations)
until 10 days before arrival - can be canceled free of charge*
9-6 days before arrival 70% of the total amount
5-1 days before arrival 90% of the total amount
No-show, late arrival or early departure 100% of the total amount
*We keep your deposit (with cancelation until 10 days before arrival)
and credit it to you for your next stay with us.
Changes and cancellations are only valid in writing!
The General Terms and Conditions for the Hotel Industry 2006 (AGBH) apply.
If less than the booked number of people arrive, the full apartment or room rate will be charged.
Travel insurance
We recommend travel insurance through the "Europäische Reiseversicherung".
Cancellation coverage even with Covid-19 illness despite pandemic status.
Read more about this on the following link:
Information sheet Cov-19 insurance coverage
European travel insurance Allegra
Test station in Sölden
Sölden continues to offer guests the opportunity to be tested for the corona virus directly in Sölden. The tests are carried out at specially set up screening stations. These are still the PCR nose and throat tests, the results of which are known within 24 hours. The test costs amount to € 85,-- per test.
